Refund policy

RETURN & REFUND POLICY

General Policy

Customer satisfaction is important to us. However, due to the nature of imported goods, international sourcing, logistics costs, and product handling requirements, returns are accepted only under the conditions outlined below.


Eligible Returns

A return may be considered if:

  • The wrong item was delivered.

  • The item arrives materially damaged.

  • The item contains a verified manufacturing defect.

  • The item differs substantially from its description.

Supporting photographs, videos, and documentation may be required.

 

Non-Returnable Items

Unless required by law, the following are not eligible for return:

  • Used products

  • Installed products

  • Customized products

  • Clearance items

  • Special-order imports

  • Consumables

  • Products damaged by misuse

  • Products altered after delivery

 

Return Request Period

Customers must submit return requests within seven (7) days of delivery. MMB may reject claims submitted after this period.


Inspection Process

Returned goods will undergo inspection.

Approval of a return does not automatically guarantee a refund. MMB may, at its discretion:

  • Repair the item

  • Replace the item

  • Provide store credit

  • Issue a refund

where permitted by law and based on inspection findings.



Refund Processing

Approved refunds may take up to thirty (30) business days depending on:

  • Banking institutions

  • Payment processors

  • International payment networks

  • Verification procedures

Shipping fees, customs fees, and third-party charges are generally non-refundable unless required by law.

Refused Deliveries

Where a customer refuses delivery without valid cause, MMB may deduct:

  • Shipping charges

  • Storage costs

  • Customs costs

  • Handling fees

  • Administrative expenses

from any refund amount.